Ushering in a New Era of Customer Experience

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genesysplatformportfolio-blog-updatedToday, I’m pleased to announce that Genesys has completed our acquisition of Interactive Intelligence.

With this announcement, Genesys ushers in a new era in customer experience. The combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on exceptional customer experience. 

We are pleased to welcome the Interactive Intelligence customers, partners and employees to the Genesys family. Together, we will accelerate our mission of helping all of our customers meet our promise of delivering the best customer experiences across every channel, both in the cloud and on premise.

We plan to accelerate investment in our combined product portfolio, while protecting and enhancing customer investments in our best-in-class offerings including PureCloud, Cloud Communications as a Service (CaaS) and Customer Interaction Center (CIC), in addition to our core Genesys products. 

I am truly excited for the future of Genesys and especially look forward to delivering entirely new capabilities in customer engagement, employee engagement, and business optimisation. Effective immediately, we will be adopting new names representing the Genesys Customer Experience Platform portfolio:

  • Genesys PureCloud 
  • Genesys PureConnect  Powered by Interactive Intelligence Customer Interaction Center(CIC) for both on-premise & cloud (CaaS)
  • Genesys PureEngage  Powered by Genesys Enterprise Edition for both on-premise & cloud

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We look forward to continuing to help businesses drive effortless customer experiences while building lasting relationships that increase loyalty and revenue — while helping our customers reduce their costs. We are 100% committed to ensuring a seamless experience for all of our clients and partners now and in the future. We realize that there may be questions about this transaction and how it will impact the business for our own valued current and future customers.

For more information please visit genesys.com/uk/interactiveintelligence. 

Please do not hesitate to reach out to your Genesys or Interactive Intelligence representative directly with specific questions.

Thank you for your continued support during this exciting time of change and opportunity.

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Paul Segre

About Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of approximately $900 million. Paul joined Genesys in 2002 as chief technology officer with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service, and support. From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys. During this time, he led a worldwide team and grew revenues to more than $2.9 billion. Prior to Genesys, Paul held senior positions at DSC, Bell Labs, and AT&T Network Systems in strategy, business development, and operations support systems development. He holds a bachelor's degree in mathematics and a master's degree in operations research from Stanford University.