Genesys Blog
PureCloud Blog
Executive Blog
AppFoundry
  • Genesys.com
  • |
  • Select Region
+44 (0)2038 083 999

Genesys Blog Logo

Menu

Skip to content
  • Home
  • AppFoundry
  • Executive Blogs
  • Genesys Blog
  • Genesys Worldwide
  • PureCloud Blogs

g-summit

Customer Happiness Centers: Reflections from G-Summit Dubai

The city of Dubai prides itself with giving its citizens the best quality of life possible and being the happiest city in the world. A driving force...

Jun 24, 2016Mohamed Afifi By Mohamed Afifi

Delivering NextGen Customer Relationships at G-Summit London

Genesys G-Summits are a global series of events that stopped in London this week. For the team at Genesys, our London event had one goal: To...

Jun 17, 2016Mark Turner By Mark Turner

  • CATEGORIES
  • TAGS
  • AUTHOR
  • Analytics
  • Business Optimisation
  • Cloud
  • Contact Centre
  • Customer Engagement
  • Customer Experience
  • Digital
  • Employee Engagement
  • Inbound
  • IVR
  • Omnichannel
  • Outbound
  • Uncategorised
  • Workforce Optimisation
  • AI artificial intelligence Blended AI business optimization Call and Contact Centre Expo call centre Cloud cloud contact centre contact center contact center modernisation Contact Centre contact centre modernisation contact centre routing Customer Contact Expo customer engagement Customer Experience customer journey customer relationship customer service customer service software CX cx17 Digital digital channels dimension data forrester forrester wave G-Cloud g-summit gartner ivr low-effort mobile engagement multi-channel customer service net promoter score news Omnichannel omnichannel desktop proactive communications PureCloud self service Skype for Business Speech Analytics Workforce Management Workforce Optimisation
  • Adrian Bethell
  • Antoine Gouder
  • Brendan Dykes
  • Bruce Eidsvik
  • Chris Horne
  • Chris Reed
  • Christina Gates
  • David Paulding
  • Genesys
  • Graeme Provan
  • Guillaume Calot
  • Janelle Matthews
  • Jeff Haslem
  • Juergen Tolksdorf
  • Ken Jochims
  • Lisa Durant
  • Liz Weida
  • Mark Turner
  • Matt Surridge
  • Merijn te Booij
  • Mohamed Afifi
  • Neil Titcomb
  • Paul Maguire
  • Paul Rolfe
  • Paul Segre
  • Peter Graf
  • Richard McCrossan
  • Richard Schott
  • Sandra Judd
  • Stefan Captijn
  • Tom Eggemeier
  • Vikas Kumar
  • Subscribe

    Your Genesys Blog Subscription has been confirmed!

    Please be sure to whitelist [email protected] to ensure you receive Genesys emails.  
    close

    CATEGORIES

    Analytics Business Optimisation Cloud Contact Centre

    Customer Engagement Customer Experience Digital Employee Engagement

    Inbound IVR Omnichannel Outbound Workforce Optimisation

    ABOUT GENESYS

    Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

    +44 (0)2038 083 999
    Copyright © 2017 Genesys. All rights reserved. Terms of Use | Privacy Policy
    Select Region Select Region