Rachael Royds

About Rachael Royds

As Director of Social Media Marketing at Genesys, Rachael leads the Genesys social media strategy globally for marketing, corporate communications, and employee advocacy. Rachael brings over 10 years of experience in B2B, B2C, and non-profit marketing. She previously held marketing roles at Arrow Electronics and Comcast Cable. Rachael has a Bachelor of Visual and Media Arts degree from Emerson College. Follow her @RachaelRoyds.

David Paulding

About David Paulding

David is the Genesys Regional Director for UK and Middle East. He has over 20 years of experience in helping organisations to implement positive changes to the way they service their customers, whilst driving business growth. He has worked with some of the world's largest brands across multiple sectors including Financial Services, Retail, Outsourcing and Technology giving him unique insights into the challenges organisations face today. David has also helped to pivot the sales organisation from selling on-premise to cloud solutions.

Graeme Provan

About Graeme Provan

Graeme Provan is the Global Solution Director for Analytics and Predictive Engagement at Genesys. With more than 15 years of experience, Graeme belongs to an innovation team at Genesys, is certified in the COPC CX Standard, and has performed a variety of roles in delivering, analyzing, selling, product managing, and bringing new solutions to market. Prior to joining Genesys, Graeme was an independent contractor for over ten years and has worked with several startups and Global Fortune 500 customers enabling cloud, premises and hybrid contact centers from 3 seats to 30,000 seats. When Graeme is not improving the customer experience he enjoys cycling, surfing, snowboarding, camping, hiking and time with his family.