Chip McCoy

About Chip McCoy

Chip is the Genesys Global Technology Evangelist. Chip spent the first half of his Genesys years as a PureCloud software engineer and team lead for social engagement before transforming into his global strategy and evangelist roles. Possessing five patents pending, Chip continues his active involvement with new technologies like cloud, artificial intelligence, blockchain, automated vehicles, and behavioral shifts that are rapidly impacting the way our society communicates and connects moments. Chip lives in the heart of Tennessee. When not working as a futurist, Chip partners with his wife and family as volunteers every weekend mentoring inner-city and at-risk children.

About Brendan Dykes

Brendan has over 25 years of experience in the customer service industry, in both business and technical roles. This broad experience has allowed him to see first-hand the importance for both customers and organizations of delivering consistent omnichannel customer experiences. Brendan has both graduate and post graduate qualifications in Business Management from Bristol Business School. He has been with Genesys since 2007, before which he worked in the energy and telecommunications sectors.

About Brendan Dykes

Brendan has over 25 years of experience in the customer service industry, in both business and technical roles. This broad experience has allowed him to see first-hand the importance for both customers and organizations of delivering consistent omnichannel customer experiences. Brendan has both graduate and post graduate qualifications in Business Management from Bristol Business School. He has been with Genesys since 2007, before which he worked in the energy and telecommunications sectors.