Mohamed Afifi is the managing director of Genesys in the Middle East. In his role, Mr. Afifi is responsible for overseeing Genesys operations in the region and managing a team that concentrates on marketing, sales and operational activities for the company in the Middle East.
Prior to joining Genesys, Mr. Afifi served as Professional Services Director for South Europe, Africa, Middle East and India at the Enterprise group of Alcatel-Lucent.
Mr. Afifi holds a Bachelor of Science in Communication & Electronics Engineering from the University of Alexandria and a Diploma in Computer Networking from Nottingham University. He has also completed several post-graduate programs at various international institutions including Cambridge University.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.