Based in Hong Kong, Matt Surridge is currently Strategic Director,Digital Channels & Customer Experience for APAC at Genesys. With more than 20 years of experience in the contact centre and software industries, Matt has held variety of roles, ranging from Senior Management, Sales, Marketing through to Consulting, for organisations such as PwC, Unisys, Datacom, and Genesys.
Most recently, Matt has worked with many leading industry organisations in Banking and Telecommunications to help redefine the digital customer experience.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.