Graeme Provan is the Global Solution Director for Analytics and Predictive Engagement at Genesys. With more than 15 years of experience, Graeme belongs to an innovation team at Genesys, is certified in the COPC CX Standard, and has performed a variety of roles in delivering, analyzing, selling, product managing, and bringing new solutions to market. Prior to joining Genesys, Graeme was an independent contractor for over ten years and has worked with several startups and Global Fortune 500 customers enabling cloud, premises and hybrid contact centers from 3 seats to 30,000 seats. When Graeme is not improving the customer experience he enjoys cycling, surfing, snowboarding, camping, hiking and time with his family.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.