With more than 20 years of experience in the Telecommunications and IT software business, Guillaume has a complete mix of solution experience having served in Research, Project and Product Management, Presales, Marketing and Business Development roles. Guillaume started with Genesys in 2006 as SIP Solutions architect and currently serves as Global Director of Product Management in charge of Predictive Routing. Guillaume has a passion for running and sailing, enjoys public speaking and traveling the world.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.