Bruce is the SVP of Global Field Marketing and Demand Generation at Genesys. Bruce manages the global demand generation activities and field marketing operations. Previously, Bruce headed up the Asia Pacific team as the Managing Director APAC with the overall responsibility for Genesys customer activities, including sales, channel-management, delivery and customer satisfaction.
Prior to joining the APAC team, Bruce managed the Strategic Solutions group for the Alcatel-Lucent Enterprise, based in Paris. The Strategic Solutions group included business consultants, solution architects, and sales specialist who focus our leading-edge packages to help drive innovation and deliver powerful business cases for our customers and partners.
Formerly, Bruce ran the Voice Portal team in EMEA which conceived the highly successful intelligent Customer Front Door solution which helped customers deliver better customer service.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.